On-Q is committed to protecting the privacy of our web site guests and registered portal users. We uphold the highest industry standards in online privacy and permission marketing. The information we collect is gathered to provide a more personalized online experience and to help us better support your needs.
The intent of this Privacy Policy is to make you aware of the choices you can make regarding the information you provide to On-Q and to inform you of our security practices. By using the On-Q web site and portals, you consent to the collection and use of information by On-Q as specified herein.
We reserve the right to change this Privacy Policy at our discretion and will post the most recent version in a prominent location on our site. If you have any concerns or questions about the On-Q Privacy Policy, please contact us at privacy(at)onqlegrand(dot)com.
Security and Privacy
On-Q's web site uses security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secure environment at our data center.
We will never share, sell, or rent individual personal or business partner information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your requesting information.
You can help us ensure your privacy by not sharing your user ID or password with anyone.
Information Collected
We collect information needed for personalizing your experience and tailoring the information displayed to your needs. We collect non-personal information regarding how our site is used so we can continually enhance our service and your experience. We also collect non-personal information regarding our solutions, products, and services in order to serve you better.
We do not knowingly solicit personal information from children or send them requests for personal information.
Personal Information
The manner in which you access our site determines the amount of personal information that you share. There are different methods to access our site:
You may visit our Public Web Site as a guest. A guest is not required to give any personal information. You are allowed access to view general information about our company and our connected home solutions, and to request more information.
A guest may register and request an account to an appropriate Portal on our site. "Portal" means a private version of our site for you, as determined by your needs, your relationship with On-Q, your participation in one of our business partner programs, and your personal preferences. When registering, you are asked for your name, contact information, and additional information to help us identify how we may serve you. Registered users of the site Portals are allowed access to a broader range of information about our solutions and to additional services.
For those clients issuing online orders, we require only the personal information that is needed for safely processing your order and for contacting you about your transactions. It is used exclusively for that purpose.
Account Information
Only authorized programming personnel at On-Q are permitted to see your password. You can save a password hint to help you remember or you can request a new one be created and emailed to you. Only authorized On-Q personnel are permitted access to any other of your account information.
Non-Personal Information
Other information collected is non-personal and is intended solely for use by On-Q Home to focus our efforts in improving the site's usability and the available features.
- IP address - We use IP addresses to measure our site traffic and to help provide a relevant online experience. Your IP address is not linked to your customer information.
- Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.
- Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.
- Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant online experience.
Cookies "Cookie" means a file with data that is stored in the user's hard drive when the user has access to the Portal. A cookie cannot read the data or information in the user's hard drive, nor read the cookies created by other sites or pages. We use cookies as a way to give you better service. They personalize your online experience and they help identify you. Information collected or stored via cookies is kept in a secured area within On-Q.
E-Mail
On-Q guests and registered users may choose to opt in to e-mail lists for various purposes. Each such message will also carry directions to opt out of future messages.
When you engage in e-mail with On-Q to request information, support, a quotation, or to purchase online, we may send you an e-mail to confirm your quote or order. You may choose to send copies as well.
Please note that we may occasionally send you promotional or product information. In addition, On-Q may, on occasion, send you updates on important information about our company and services. If you do not wish to receive such message, please let us know.
External Web Site Links
On-Q does not review or control third-party web sites that may link to or from the Site, and is not responsible for the privacy practices of any such external web sites.
